Terms of service

Cancellation Policy

At The Diam Studio, we are committed to providing you with an exceptional shopping experience. We understand that sometimes changes are necessary, and you may need to cancel an order. Please review our cancellation policy below:

Order Cancellation Requests:

  • Orders can be canceled within 3-4 hours of placement. After this period, we may not be able to process cancellations as your item may already be in production or ready for shipping.
  • To request a cancellation, please contact our customer service team at [customer service contact information] as soon as possible.

Processing of Cancellations:

  • If your order is eligible for cancellation, we will process it and send you a confirmation email.
  • Refunds for canceled orders will be issued to the original payment method. Please allow 6-7 business days for the refund to reflect in your account.

Non-Cancelable Orders:

  • Certain products or orders that are already in the shipping process may not be eligible for cancellation.
  • Customized diamonds or special-order items are non-cancelable once the order is placed, as these pieces are made to your specifications.

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